At Savia, we value your trust and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have over it.

Savia offers deep transformation coaching services, delivered online. Savia does not provide psychotherapy or mental health care services, and this policy is framed within that context.

1. Data Controller

The controller responsible for processing your data is Paola Knecht, owner of Savia (savia.paolaknecht.com).

For any questions regarding your personal data or this policy, you can write to: info@paolaknecht.com

2. What Data We Collect

We collect only the data necessary to provide our services and communicate with you:

- Contact details: the name and email address you provide through the contact form.
- Message content: the information you choose to share voluntarily when you write to us.
- Payment data: when you book a session, payment is processed through Stripe or PayPal. Savia does not store your card or payment account details; these are managed directly by Stripe or PayPal.
- Subscription data: if you subscribe to our newsletter, we collect your name and email address through MailerLite.
- Browsing data: technical information collected through cookies and analytics tools (for example, pages visited and device type).

3. How We Use Your Data

We process your data for the following purposes:

- To respond to your inquiries and requests for information.
- To schedule and manage coaching sessions.
- To process payments for the services you book.
- To send you our newsletter, only if you have voluntarily subscribed.
- To improve the functioning and experience of our website.

4. Legal Basis for Processing

We process your data on the following grounds:

- Your consent, which you give when you contact us, subscribe, or book a session.
- The performance of a contract or pre-contractual measures, when you engage our services.
- Our legitimate interest in maintaining and improving the website and our services.

You may withdraw your consent at any time, without affecting the lawfulness of processing carried out before its withdrawal.

5. Who We Share Your Data With

We do not sell or rent your personal data. We only share it with service providers who help us operate, and who act as data processors under their own privacy policies:

- Wix: platform that hosts the website and manages the booking system.
- Stripe and PayPal: secure payment processing.
- MailerLite: newsletter management and email communications.

Some of these providers may process data outside your country of residence. In such cases, appropriate safeguards apply in accordance with applicable law.

6. International Transfers

Savia operates from Switzerland and provides services to people located in various countries, including Switzerland, the European Union, Mexico, and other countries in Latin America. Your data may be processed or stored by our providers on servers located outside your country. In all cases, we seek to ensure that such transfers have adequate protection safeguards, in accordance with Swiss law (nLPD/FADP), the EU General Data Protection Regulation (GDPR), and Mexican law (LFPDPPP).

If you reside in a Latin American country other than Mexico, your data is processed in accordance with the protection safeguards described in this policy and with any applicable local regulations.

7. Data Retention

We keep your data only for as long as necessary to fulfill the purposes described, or while a relationship with you exists. When the data is no longer needed, we delete or anonymize it securely. Newsletter subscription data is kept until you choose to unsubscribe.

8. Your Rights

Depending on your place of residence, you have the right to:

- Access the personal data we hold about you.
- Request the correction of inaccurate or incomplete data.
- Request the deletion of your data.
- Object to or restrict certain processing.
- Request the portability of your data.
- Withdraw your consent at any time.

To exercise any of these rights, write to us at info@paolaknecht.com. We will respond within the timeframes established by applicable law.

9. Cookies

Our website uses cookies for its proper functioning and to analyze, in aggregate form, how it is used. You can set your browser to reject or delete cookies; please note that some site features may be affected.

10. Security

We apply reasonable technical and organizational measures to protect your data against unauthorized access, loss, or alteration. However, no system is completely infallible, so we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy when necessary. The current version will always be available on our website, with its last updated date.

12. Contact

If you have questions about this policy or about how your data is processed, contact us at:

info@paolaknecht.com
savia.paolaknecht.com